Your Trusted Partner for Smart BPO & Call Centre Solutions
Delivering exceptional customer experiences through voice, chat, email, and AI-powered analytics.
✅ Customer Experience Redefined
✅ 24/7 Multichannel Support
✅ Scalable BPO Solutions
Your Trusted Partner for Smart BPO & Call Centre Solutions
Delivering exceptional customer experiences through voice, chat, email, and AI-powered analytics.
✅ Customer Experience Redefined
✅ 24/7 Multichannel Support
✅ Scalable BPO Solutions
About Pelikan BPO
Pelikan BPO is a leading business process outsourcing company offering end-to-end call centre and digital support solutions. Based in Malad East, we specialize in inbound and outbound call services, omni-channel communication, AI data analysis, digital BPO, live chat, and email support. Our experienced team ensures seamless customer interaction, secure KYC processing, and efficient advisory services. We combine technology, talent, and innovation to deliver cost-effective, scalable, and high-quality solutions. At Pelikan BPO, our mission is to empower businesses with smarter outsourcing, improved efficiency, and exceptional customer experiences.
325+
Clients
2000+
Dedicated Staff
12+
Years of Experience
10+
Support Service
Services we provide
Inbound call service
We handle customer inquiries, support requests, and service calls professionally to ensure quick resolution and excellent customer satisfaction.
Outbound call service
We conduct sales calls, lead generation, surveys, and follow-ups to help businesses reach customers, boost engagement, and drive growth.
Omni channel
We provide unified customer support across phone, email, chat, and social platforms, ensuring seamless and consistent communication experiences.
AI data analysis
We use advanced artificial intelligence to analyze data, uncover insights, and optimize business performance for smarter decision-making.
Digital BPO
We combine technology and automation to streamline business processes, enhance efficiency, reduce costs, and deliver smarter digital outsourcing solutions.
Live Chat
We provide real-time chat support to assist customers instantly, improve satisfaction, and increase conversions through quick, personalized responses.
Email Support
We manage customer emails efficiently with timely, accurate, and professional responses to ensure smooth communication and strong brand trust.
Document & KYC
We offer secure document verification and KYC processing services to ensure compliance, accuracy, and customer data confidentiality.
Advisory & Consulting Services
We provide expert guidance to optimize operations, enhance customer experience, and implement effective BPO and call centre strategies for business growth.
Call Centre Services & IT Solution
We deliver complete call centre and IT solutions, combining technology and expertise to improve communication, efficiency, and overall business performance.
Data Entry Service
Pelikan BPO provides accurate, secure, and efficient data entry services, transforming raw information into organized, reliable, and actionable business data.
Legal & consultation
Comprehensive legal outsourcing and consultation services delivering expert guidance, compliance assurance, and strategic support for secure, efficient business operations.
HR Services
Comprehensive HR outsourcing solutions designed to streamline recruitment, payroll, compliance, and employee management for efficient, people-focused business operations.
Professional services
Comprehensive professional outsourcing solutions empowering businesses with expert guidance, strategic support, and operational excellence across diverse industries and functions.
Industries We Support
Hospitality
Telecom
E-Commerce
Banking
Fintech
Produtech
Government
Automotive
Edtech
Meditech
🌟 Our Clients
Trusted by Global Brands & Growing Businesses
At Pelikan BPO, we are proud to serve a diverse portfolio of clients — from ambitious startups to world-renowned enterprises. Our partners come from industries such as technology, e-commerce, finance, telecom, and customer experience, and they trust us to deliver excellence in every interaction.
Brands That Trust Us
We’ve collaborated with some of the most innovative and respected companies, including:
Anchor • Revi • Sonder • NIO • Piio • Kion • Logitech • Wirepas • Percy • Radicle • Kaiyo • uMake • Ably • Collibra • Abstract • Lithic • Dala • Luro • Murmur • Teal
Their trust drives our commitment to provide reliable support, advanced technology solutions, and exceptional service quality every single day.
Our Mission
At Pelikan BPO, our mission is to empower businesses with intelligent, efficient, and customer-centric outsourcing solutions that drive measurable results. We strive to deliver exceptional value by blending skilled human expertise with advanced technology, ensuring every interaction enhances customer satisfaction and business growth. Our goal is to simplify complex processes through innovation, automation, and data-driven insights, helping organizations focus on their core strengths while we handle their customer engagement and back-office operations with precision. We are committed to providing 24/7 support, maintaining the highest standards of quality, and building long-term partnerships founded on trust, transparency, and performance excellence. By continuously evolving with changing market needs, we aim to be a reliable extension of our clients’ businesses—delivering efficiency, scalability, and superior customer experiences across every channel.
Our Vision
At Pelikan BPO, our vision is to become a global leader in delivering next-generation call centre and digital outsourcing solutions that redefine customer engagement. We aspire to set new industry benchmarks by integrating innovation, technology, and human intelligence to create seamless communication experiences for businesses worldwide. Our goal is to build a future where every organization—regardless of size—can access world-class BPO and IT solutions that drive growth, efficiency, and customer loyalty. We envision Pelikan BPO as a trusted partner that transforms customer service into a strategic advantage through continuous improvement, AI-driven insights, and omni-channel excellence. With a focus on sustainability, data security, and performance, we aim to create a positive impact for our clients, employees, and communities. Ultimately, our vision is to empower businesses to connect, communicate, and grow smarter through reliable, scalable, and technology-enabled outsourcing services.
Our Approach
At Pelikan BPO, our approach is built on a perfect balance of people, process, and technology. We believe that great customer experiences come from a clear understanding of business needs combined with smart execution. Our process begins with a deep analysis of your goals, followed by a tailored strategy designed to optimize communication, boost efficiency, and enhance customer satisfaction.
We adopt an AI-driven and data-centric approach, ensuring every interaction is informed, personalized, and result-oriented. Our trained professionals work with cutting-edge tools to deliver consistent, high-quality service across all channels — voice, chat, email, and digital platforms.
Transparency, collaboration, and continuous improvement are at the heart of how we operate. We don’t just manage your processes — we become an extension of your team, committed to achieving your objectives and exceeding expectations through innovation, accountability, and performance excellence.
Why Choose Us
At Pelikan BPO, we go beyond traditional outsourcing to deliver intelligent, customer-focused, and technology-driven solutions. Our goal is to help businesses achieve operational excellence through efficient call centre management, AI-powered insights, and 24/7 support. With a team of skilled professionals, we ensure seamless customer experiences across every channel. From inbound and outbound call handling to digital BPO and consulting, we provide scalable, secure, and performance-oriented solutions. We believe in transparency, innovation, and long-term partnerships that empower our clients to grow faster, operate smarter, and deliver exceptional value to their customers.
Comprehensive Call Centre Expertise
AI-Driven Business Insights
24/7 Customer Support Availability
Omni-Channel Communication Solutions
Secure & Compliant Operations
Experienced & Professional Team
Flexible & Scalable Service Models
Cost-Effective Outsourcing Solutions
Proven Track Record of Client Satisfaction
Innovation and Technology at the Core
Your Success Starts with a Simple Message
Let’s Build Smarter Solutions Together
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Whats Our clients say
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“Pelikan BPO has transformed our customer service operations. Their inbound call team handles every query with professionalism and empathy. We’ve seen a huge improvement in client satisfaction.”
— Rahul Mehta
(Operations Head, FinServe India)
⭐️⭐️⭐️⭐️⭐️
“Their omni-channel and live chat support have helped us stay connected with customers 24/7. The team is reliable, quick, and always ready to adapt to our business needs.”
— Olivia Charles
(Customer Experience Manager, TechAxis Solutions)
⭐️⭐️⭐️⭐️⭐️
“Pelikan BPO’s AI data analysis and reporting tools helped us identify trends and make smarter business decisions. A perfect mix of technology and service excellence!”
— Vikas Jain
(Director, BrightPath Retail)
⭐️⭐️⭐️⭐️⭐️
“We outsourced our outbound call and KYC verification processes to Pelikan BPO, and the results have been outstanding. Their accuracy and turnaround time are impressive.”
— Lily Lehder
(Compliance Manager, TrustBank Ltd.)
⭐️⭐️⭐️⭐️⭐️
“The Pelikan BPO team is professional, transparent, and easy to work with. Their advisory and consulting services really helped us streamline our call centre operations.”
— Ankit Verma
(CEO, SmartConnect Services)
Need more help?
Feeling inquisitive? Have a read through some of our FAQs or contact our Supporters for help
Frequently asked questions
Pelikan BPO provides a complete range of outsourcing solutions, including inbound and outbound call services, omni-channel support, AI data analysis, digital BPO, live chat, email support, document & KYC verification, advisory & consulting services, and IT-enabled call centre solutions.
By outsourcing to Pelikan BPO, you can reduce operational costs, improve efficiency, and deliver better customer experiences. Our trained professionals ensure seamless communication, allowing you to focus on core business goals.
Absolutely. We follow strict data protection and KYC compliance standards to maintain the confidentiality, integrity, and security of your information at all times.
Yes. Our solutions are flexible and scalable, designed to meet the needs of startups, SMEs, and large enterprises alike.
Getting started is simple! Contact us via +91 9004631422 or email info@pelikanbpo.com, and our team will reach out to discuss your business needs and create a custom BPO solution.
Our office is located at 601, Raj Chambers, Malad East Station, Malad East, Mumbai.
We serve a wide range of industries including banking, finance, e-commerce, healthcare, telecom, education, and IT, among others.
Yes, we offer round-the-clock support through multiple channels — phone, email, chat, and social media — to ensure your customers are always assisted promptly.